Shipping policy
Last updated: 16 August 2026
At Auriva, we want your travel makeup bag and LED mirror to reach you quickly and safely. All orders are shipped via Aramex, a trusted courier with wide coverage across South Africa.
1. Processing Time
- Orders are processed and dispatched within [1–2] business days of payment confirmation
- Orders placed on weekends or public holidays will begin processing the next business day
- During sales or high-demand periods, processing may take an additional [1–2] business days — we'll notify you if there's a delay
2. Delivery Areas & Estimated Times
We currently deliver within South Africa only.
| Area | Estimated Delivery Time |
|---|---|
| All areas | 8–11 working days |
Delivery times are estimates provided by Aramex and begin from the date of dispatch, not the order date.
3. Shipping Costs
- Flat rate: [R89.99 per order / Free on orders over R999.99]
We currently only ship within South Africa, so no import duties, customs fees, or international taxes apply.
4. Order Tracking
Once your order has been dispatched, you'll receive a confirmation email with your Aramex tracking number and a link to track your delivery in real time via Aramex's tracking portal.
If you haven't received tracking information within [3] business days of placing your order, please contact us at [info@auriva.co.za].
5. Delivery Attempts & Collection
- Aramex will typically attempt delivery [2–3] times before returning the parcel to the nearest depot
- If delivery is unsuccessful, you may be able to collect your order from your local Aramex branch — check your tracking notifications for details
- Please ensure your delivery address, contact number, and any access instructions (e.g., security gate codes) are accurate at checkout, as we are not responsible for delays caused by incorrect address information
6. Signature & Safe Drop-Off
- A signature may be required upon delivery for security purposes
- If you authorize a safe drop-off (leaving the parcel without a signature) or nominate someone else to receive the parcel, Auriva is not liable for loss or theft after delivery is confirmed by Aramex
7. Order Changes & Address Corrections
If you need to update your delivery address after placing an order, contact us immediately at [info@auriva.co.za]. We can only amend the address if the order has not yet been dispatched. Once handed over to Aramex, address changes may incur additional courier fees or may not be possible.
8. Lost, Delayed, or Damaged Parcels
- Lost parcels: If your order has not arrived within 11 working days and tracking shows no movement, contact us and we'll open an investigation with Aramex
- Delayed parcels: Occasionally, weather, load shedding, or high courier volumes may delay delivery beyond the estimated window — we'll keep you updated where possible
- Damaged parcels: If your order arrives visibly damaged, please photograph the packaging and contents before opening further, and contact us within 48 hours of delivery at [info@auriva.co.za]. We'll arrange a replacement or refund at no cost to you, in line with our [Return & Refund Policy]
9. Multiple Items & Split Shipments
If you order multiple items, they will generally be shipped together in one parcel. In cases of backorder or stock availability, we may split your order into multiple shipments at no extra cost to you, and you'll be notified by email.
10. Contact Us
Questions about your delivery? We're happy to help:
- Email: [info@auriva.co.za]
- Phone: [0792354610]
- Business Address: Kathu, Northern Cape, South Africa
This policy is provided for general informational purposes. Delivery times and costs are estimates based on Aramex service standards and may vary. We recommend confirming current rates and service-level details directly with Aramex when finalizing this policy for your store.